Current Vacancies

We have a vacancy for a Customer Services Coordinator Tilia Homes has an opportunity for a Customer Services Co-ordinator to join our Eastern Regional team, based from our Bedford Office. The aim of the role is to provide a professional, positive and enthusiastic service to our customers Duties will include: Plan, prioritise and organise workload daily Provide an excellent Customer Journey process – Including courtesy calls, site progress and customer satisfaction Being responsible for ensuring defects are attended to in a reasonable timescale Promote a culture of cost control and recovery on site through specification of works and adherence to contract charge procedures Specify remedial works, allocate appropriate subcontractors and supervise this up to completion Prepare and submit progress reports to the Customer Care Manager Support in new ideas/ procedure to improve the quality of after care service in line with the Tilia Homes Customer Journey. Track SLA’s and report to Senior Coordinator & Customer Care Manager. Help continuous improvement in customer satisfaction ratings

We have an exciting opportunity for a Development Manager to join a friendly team working from our Anglia region and based at our office in Bury St.Edmunds. Duties include:   Managing the members of the project team, including consultants effectively, providing advice and guidance as required. Assisting the Technical Team in Development Programme preparation. In conjunction with the Technical Team, brief, manage and drive the external Consultants in the preparations, issue and approval of construction information and sales/ conveyance information. Act in line with culture of the team of improving upon targets, developing contingency plans, whilst maintaining open and honest feedback on performance of individual site strategies. Attend site progress meetings such as monthly HA and PRS meetings and carry out site inspections. Attend and lead on monthly Design Team Meetings. Prepare updates on project progress on a fortnightly basis. Review and produce development costs schedules on a monthly basis and agree action with Technical and Commercial Teams to allow accurate reporting to monthly CVR Meetings. General liaison and co-ordination between other parties, both internal and external. Responding to site queries and resolving technical and/or construction problems. Reviewing value engineering and enhancement opportunities, focusing on show home delivery. Coordinate third party designs and approvals along with the design team. Monitor and manage NHBC conditions and discharge in line with project completion delivery. Assisting in preparation of pre-construction Health and Safety information. Produce Health and Safety files/Operation and O&M Manuals as required for PRS units. 

We have a great opportunity for an Assistant Site Manager to join a friendly team working from our Anglia region and based at our site in North Walsham on a permanent contract. Duties include: Support the Site Manager in coordinating trades, and directing labour and materials to meet the production programme Work in conjunction with the Sales Team to ensure that regular Build/Sales meetings are attended, all Build/Sales procedures are adhered to, and inspections of all show homes are carried out Accept responsibility for such duties and responsibilities as the Site Manager may determine; and as and when required, deputise for the Site Manager Support the Site Manager in ensuring that the on-site Construction team is fully resourced and well-directed, with clear guidelines to their own job responsibilities Provide full support to site workers in achieving their job responsibilities through communication, training and development, and the organisation of the site’s workload and resources Be responsible or delivering excellent customer service in line with company guidelines Implement and comply with Safety, Health, and Environment policy and procedures, all legal requirements, and established best practic Develop an organisational culture within projects that embodies the company values Establish and maintain the best relationship with the client, through and beyond construction to satisfactory completion, and deliver improved value to the client and company

We have an exciting opportunity for a Site Manager to join a friendly team working from our Anglia region and based at our new site in Aylsham. Duties include: Ensuring compliance on site at all times to the company Health and Safety standards and processes, NHBC standards, building regulations, and overall quality standards; Co-ordinating labour and resources on site to deliver the build programme on larger developments, and to proactively schedule in trades to ensure optimum delivery; Undertaking company directed quality control procedures and inspections at the correct timings and rectifying any defects so as not to incur additional cost, time delays, or reduction in the final quality; Monitoring and controlling the cost of production, and approving payment to contractors and trades where appropriate; Initiating and attending plot inspections with the Local Building Inspector or NHBC, taking corrective action to ensure a minimum of RI’s/BRI’s; Carrying out toolbox talks or similar on-site briefings to influence, gain commitment, and to drive best practice; To display a proactive approach to mitigating risk, build sequencing, and overall quality on site; Liaising proactively with other internal departments, externals suppliers and partners to ensure the build programme is achieved; Working with Sales through regular build/ sales meetings to ensure smooth and controlled delivery of homes for customers; To deliver a high standard of site presentation at all times; Carrying out New Home Demos with the Sales Advisor and customer(s) to give a good demonstration of the home, answering any questions, and rectifying any issues before Legal Completion; With the support of the Contracts Manager, ensure the on-site construction team is fully resourced and well-directed, with clear guidelines to their own job responsibilities, and are provided with full support in achieving these in terms of communication, training and development, and the organisation of the site’s workload and resources; Showing a good behavioural example in all aspects of health and safety, organisation, conduct, quality of work, and professionalism.

We have an exciting opportunity for a Development Sales Executive to join a friendly team working from our Central region and based at our site in Coventry  on a permanent contract. Duties include: Maintaining an up-to-date knowledge of our product and its construction, relevant local information, our unique selling points, the New Homes Quality Code, General Disclosure of Personal Records, Health & Safety and Personal Safety policies, and using such knowledge in a professional and structured manner Attending to the needs of visitors, customers and potential purchasers and updating and progressing leads via our CRM system Taking reservations and initiating paperwork with speed and accuracy and supporting customers with understanding the sales process, including the financial and legal aspects Building great working relationships and having a continuous liaison with solicitors, estate agents, banks and building society managers and valuers to support with sales Ensuring the Sales Centre, Show Homes, Stock Plots and associated gardens are well maintained, cleaned and kept up to date, to maintain a standard of excellence Sales of customer extras from the Hopkins Homes range within agreed timescales and to agreed targets Effective communication with the Site Manager to ensure knowledge of plot construction, progress and safe areas of viewing Supporting the company in covering additional developments across the region when required The role covers a 5 day week which includes weekends

We have a new opportunity for an Assistant Development Manager to join a talented team working from our Bury St Edmunds office on a permanent basis. This role involves around 1 day travel to sites each week and 1 day per week flexible working. Aim of the role Lead and coordinate all architectural, engineering and technical aspects of the development process, from assisting with land acquisition and planning through to pre-start preparations and build commencement. The role is responsible for ensuring robust technical solutions and efficiencies are in place to support successful project delivery. Working closely with all internal teams, the post-holder will also provide ongoing support during construction, proactively resolving technical and design issues as they arise to ensure smooth progression on site and effective handover to the build management team.  Responsibilities and Duties Assisting the management projects accordingly Assisting with risk within projects, ensure the risk register is regularly updated for review and that consultants incorporate risk assessment and CDM procedures in their designs Liaise with utilities providers in proactively obtaining design and cost proposals through to appointment and monitoring recording onsite works Assisting the coordination of key information, reports, assessments/status updates, activity analysis and recommendations Coordinate the communication and distribution of design drawings and specifications to the wider business as a matter of priority using the relevant document management procedures Assisting the preparation and maintenance of project delivery, implementing ‘stop gate’ milestones and control programmes and maintain tracking documents for the monitoring of progress and for use in providing status reports to the Technical Director and business Senior Management Team Help prepare and maintain detailed individual project tracking schedules and regularly update & report to the relevant manager on progress against agreed development design delivery programs that meet the Company's project delivery requirements leading up to and including pre-tender handover to the Commercial Department Coordinate the preparation of the Pretender Health and Safety Plan and temporary works design in line with Principal Designer duties Coordinate and manage project meetings with consultants and other departments in a timely and efficient manner, ensuring all relevant action points are noted and recorded Ensure all technical files are maintained and are up to date in accordance with policy and procedures.

We have an opportunity for a Sales Executive to join a friendly team working from New Homes Developments in the Norfolk area on a permanent contract. Duties include: Maintaining an up-to-date knowledge of our product and its construction, relevant local information, our unique selling points, the New Homes Quality Code, General Disclosure of Personal Records, Hopkins Homes Health & Safety and Personal Safety policies, and using such knowledge in a professional and structured manner Attending to the needs of visitors, customers and potential purchasers and updating and progressing leads via our CRM system Taking reservations and initiating paperwork with speed and accuracy and supporting customers with understanding the sales process, including the financial and legal aspects Building great working relationships and having a continuous liaison with solicitors, estate agents, banks and building society managers and valuers to support with sales Ensuring the Sales Centre, Show Homes, Stock Plots and associated gardens are well maintained, cleaned and kept up to date, to maintain a standard of excellence Sales of customer extras from the Hopkins Homes range within agreed timescales and to agreed targets Effective communication with the Site Manager to ensure knowledge of plot construction, progress and safe areas of viewing Supporting the company in covering additional developments across the region when required The role covers a 5 day week which includes weekends

We have an exciting opportunity for a Labourer to join a friendly team working from our Eastern region and based at our site in Potton, Bedfordshire on a permanent basis.  The purpose of the role will include; Carry out all works on site as instructed by the Site Manager, and in line with company standards and procedures Inspect all on-site signage including all large sale signs, plot signs, safety signs etc., and ensure that signs are always clean and in good repair Take personal responsibility for Health and Safety on site and report any instances of breaches to the site manager Ensure that all protection of fixed material is carried out by the sub-contractor who fits it, in line with company procedures Ensure that protection of fixed material is maintained to the last possible moment and notify the Site Manager of anyone permanently removing or abusing the protective materials Ensure compound and welfare facilities are maintained Ensure all plots under construction are kept tidy by all trades Walk round plots under construction on a daily basis to ensure there are no surplus materials discarded Ensure all waste across the site is segregated and recycled following company guidelines Check show home gardens and public open spaces on a weekly basis and remove any items of rubbish which may have blown onto these areas

We have an exciting opportunity for a Buyer to join a talented team working from our Bury St Edmunds office on a permanent basis. The posts main focus is to work effectively within the Commercial team to appropriately resource for new residential housing developments   Duties include: Schedule and quantify material from working drawings  Understand drawings, specifications and techniques Procure materials to the works specification and budget Maximise profitability and minimise risk for developments Collate issues, receive and review tenders, and return quotations Attend review meetings with supply chain and project Operations/ Commercial teams Identify and resolve deficiencies in project documentation/ information such as drawings and specifications Identify items of financial/ contractual implication and respond appropriately Support the purchasing strategy Provide technical advice and support to the department and wider business Ensure regular communications with suppliers and develop positive relationships