Current Vacancies

We have a vacancy for a Customer Services Coordinator We have a new opportunity for a Customer Services Co-ordinator to join our Eastern Regional team, based from our Bedford Office as a result of internal development. This is a 15 month fixed-term contract The aim of the role is to provide a professional, positive and enthusiastic service to our customers Duties will include: Plan, prioritise and organise workload daily Provide an excellent Customer Journey process – Including courtesy calls, site progress and customer satisfaction Being responsible for ensuring defects are attended to in a reasonable timescale Promote a culture of cost control and recovery on site through specification of works and adherence to contract charge procedures Specify remedial works, allocate appropriate subcontractors and supervise this up to completion Prepare and submit progress reports to the Customer Care Manager Support in new ideas/ procedure to improve the quality of after care service in line with the Tilia Homes Customer Journey. Track SLA’s and report to Senior Coordinator & Customer Care Manager. Help continuous improvement in customer satisfaction ratings

We have an opportunity for a Sales Executive to join a friendly team based on our site at  Delapre Point - Northampton (NN4 8AA) on a permanent contract. The successful candidate will work alongside our experienced sales experts to deliver an exceptional service to our customers. This post is 5 days a week and includes weekend working. Duties will include: Ensuring show homes are presented to the highest quality Assisting in making the home buying process efficient Build positive relationships with customers and external parties Attending to the needs of visitors, customers and potential purchasers Managing on-site administration Maintain the highest standard of health and safety The role covers a 5 day week with weekend working an element of this.

We have an opportunity for a Sales Executive to join our team and based on our site at City View, EX4 1SX on a permanent contract. The successful candidate will work alongside our experienced sales experts to deliver an exceptional service to our customers. This post is 5 days a week and includes weekend working. City View is an exclusive collection of 80 beautifully designed homes, offering a range of three to five-bedroom properties. With the launch of our marketing suite and show home scheduled for May 2026, we are seeking an enthusiastic and driven individual eager to play a key role in unveiling this exceptional new development. Duties will include: Ensuring show homes are presented to the highest quality Assisting in making the home buying process efficient Build positive relationships with customers and external parties Attending to the needs of visitors, customers and potential purchasers Managing on-site administration Maintain the highest standard of health and safety

We have an opportunity for a Sales Executive to join our team and based on our site at Stowmarket, IP14 1HL on a permanent contract. The successful candidate will work alongside our experienced sales experts to deliver an exceptional service to our customers. This post is 5 days a week and includes weekend working. Duties will include: Ensuring show homes are presented to the highest quality Assisting in making the home buying process efficient Build positive relationships with customers and external parties Attending to the needs of visitors, customers and potential purchasers Managing on-site administration Maintain the highest standard of health and safety

We've a fantastic new opportunity of Sales Excellence Lead. This post will play a central role in shaping the experience of every customer who chooses to explore a home with us. We want our Sales teams to feel confident, capable and supported and Managers to be equipped to coach and develop them.   Reporting to our Chief Sales and Marketing Officer, the post will require frequent travel to our sites and knowledge of, or willingness to quickly learn compliance requirements of New Home Ombudsman Legislation, Building Safety Act, New Homes Quality Code and our responsibilities as a housebuilder.   Aim of the role   This role exists to bring our Sales Development Strategy to life — ensuring our teams have the confidence, skills and behaviours to deliver a warm, personable, values‑led customer journey. We are not simply selling houses. We are guiding individuals and families toward building a home — a place to belong, to grow and to thrive. Through thoughtful training, coaching and support, this role will help our sales teams embody our values of Quality, Community, Sustainability and People in every interaction.   Duties will include Sales Development Training Across the Group Lead engaging, practical and inspiring training sessions for new and existing sales colleagues Ensure training reflects our tone of voice: personal, warm, and transparent Own the product and solutions training modules focusing on new house types, standard and upgraded spec, energy efficiency and ESG features Building Capability and Confidence Coach individuals and teams to strengthen skills in customer experience, emotional intelligence and value‑based selling Support colleagues in developing confidence around sustainability features, design principles and placemaking Help teams understand how to use data and insight to improve performance Embed Customer Centricity Work closely with site teams, customer service, marketing and sales management to ensure a joined‑up customer journey Help sales teams understand build stages, timelines and expectations Ensure CRM system is fully utilised and customer data is accurate and handled with care Ensure Compliance and Professional Standards Train teams on HBF standards, the New Homes Quality Code, GDPR, Anti Money Laundering and competition law Reinforce ethical selling and transparent communication Support managers in identifying and addressing compliance gaps Support Operational Excellence Work closely with site teams, customer service, marketing and sales management to ensure a joined‑up customer journey Support the rollout of new processes, systems and tools Develop Training Materials and Programmes Create clear, engaging and accessible training content Refresh and refine materials in line with business needs, PR activity and customer insight Support the development and delivery of a structured onboarding programme for new starters Partner with Sales Leadership Provide insight on team capability, strengths and development needs Support Sales Managers in building a coaching culture Contribute to quarterly and annual performance reviews with training recommendations