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Operations Management

Personal Assistant - 30 hours a week - 10 month contract

Competitive plus benefits

Warrington

Fixed Term Contract

We have an exciting opportunity for a Personal Assistant to join a friendly team working from our Northern and based at our office in Warrington on a 30 hour a week, 10 month fixed term contract.  Duties include : Act as an ambassador and first point of contact for directors as well as visitors to the office and all new starters Coordinate the induction process for the region; including the facilitation of training in systems and processes and supporting with HR and IT queries Liaise with the Divisional Training Coordinator to ensure regional compliance in mandatory training Develop and maintain strong internal and external networks, building knowledge of key issues in order to effectively identify and communicate priorities Supporting employees with general queries through to resolution Ensuring the office is maintained correctly Managing the effective running of the office through office equipment and stationary Proactively monitor meeting attendance, taking ownership to ensure enquiries and issues are appropriately delegated and resolved effectively Facilitates all logistical arrangements and ensure all documentation is prepared in advance of meetings Collate and process expenses ensuring compliance with policy and approval process Manage communications, monitor emails, post and calls taking appropriate action, escalating or delegating accordingly Manage complaint letters including producing draft responses on behalf of the Managing Director Provide cover for colleagues as appropriate Provide general office support Any other reasonable duties

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Site Management

Assistant Site Manager, Stokelsey, TS9 - to December 2026

Competitive plus benefits

North Yorkshire

Fixed Term Contract

We have a great opportunity for an Assistant Site Manager to join a friendly team working from our Northern region and based at our site at Tanton Fields, Stokesly (TS9 5FU) on a fixed term contract to December 2026. Duties include: Support the Site Manager in coordinating trades, and directing labour and materials to meet the production programme Work in conjunction with the Sales Team to ensure that regular Build/Sales meetings are attended, all Build/Sales procedures are adhered to, and inspections of all show homes are carried out Accept responsibility for such duties and responsibilities as the Site Manager may determine; and as and when required, deputise for the Site Manager Support the Site Manager in ensuring that the on-site Construction team is fully resourced and well-directed, with clear guidelines to their own job responsibilities Provide full support to site workers in achieving their job responsibilities through communication, training and development, and the organisation of the site’s workload and resources Be responsible or delivering excellent customer service in line with company guidelines Implement and comply with Safety, Health, and Environment policy and procedures, all legal requirements, and established best practic Develop an organisational culture within projects that embodies the company values Establish and maintain the best relationship with the client, through and beyond construction to satisfactory completion, and deliver improved value to the client and company

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Site Management

Site Manager, Darwen, BB3 - Fixed term to December 2026

Competitive & Benefits Package

Lancashire

Fixed Term Contract

We have an exciting opportunity for a Site Manager to join a friendly team working from our Northern region and based at our site at Tanton Fields (TS9 5FU) on a fixed term contract to December 2026.  Duties include: Ensuring compliance on site at all times to the company Health and Safety standards and processes, NHBC standards, building regulations, and overall quality standards; Co-ordinating labour and resources on site to deliver the build programme on larger developments, and to proactively schedule in trades to ensure optimum delivery; Undertaking company directed quality control procedures and inspections at the correct timings and rectifying any defects so as not to incur additional cost, time delays, or reduction in the final quality; Monitoring and controlling the cost of production, and approving payment to contractors and trades where appropriate; Initiating and attending plot inspections with the Local Building Inspector or NHBC, taking corrective action to ensure a minimum of RI’s/BRI’s; Carrying out toolbox talks or similar on-site briefings to influence, gain commitment, and to drive best practice; To display a proactive approach to mitigating risk, build sequencing, and overall quality on site; Liaising proactively with other internal departments, externals suppliers and partners to ensure the build programme is achieved; Working with Sales through regular build/ sales meetings to ensure smooth and controlled delivery of homes for customers; To deliver a high standard of site presentation at all times; Carrying out New Home Demos with the Sales Advisor and customer(s) to give a good demonstration of the home, answering any questions, and rectifying any issues before Legal Completion; With the support of the Contracts Manager, ensure the on-site construction team is fully resourced and well-directed, with clear guidelines to their own job responsibilities, and are provided with full support in achieving these in terms of communication, training and development, and the organisation of the site’s workload and resources; Showing a good behavioural example in all aspects of health and safety, organisation, conduct, quality of work, and professionalism.

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Customer Service

Maintenance Operative - North East to December 2026

Competitive plus benefits

Northern

Fixed Term Contract

We have an opportunity for a Maintenance Operative to join a our team working at our Northern Region on a fixed term contract up to 31st December 2026.  This post will cover our North Yorkshire and Teeside developments. Duties include; To carry out general maintenance and repairs to new build properties including associated carpentry, preparation, making good, and other types of internal and external works as instructed by the Customer Services Manager To maintain appropriate and accurate records of time, duration and scope of works undertaken, together with materials and plant utilised on each project To ensure that all works are undertaken in a safe manner, in accordance with good practice and current legislation; Requesting necessary materials and plan as required to ensure effective completion of the works, minimising waste and surplus materials wherever possible To liaise with customers, ensuring they are kept informed on the nature and duration of works to be undertaken, making appointments where necessary and ensuring these are kept To carry out works in a courteous and professional manner, ensuring that the reputation and standing of the association is positively promoted in all dealings To provide a customer focused service at all times To communicate effectively and work productively with all other staff To undertake other related tasks that are reasonably requested by the Customer Services Manager Observe and comply with the company policies and procedures for Health and Safety

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Customer Service

Head of Customer Service - to December 2026

Competitive plus benefits

Warrington

Fixed Term Contract

We have an opportunity for a Head of Customer Service to join our Northern regional office team on a contract to December 2026. This leadership post manages the Department in the delivery of excellent customer service across our new homes developments in the region. Responsibilities and Duties  Work with construction delivery teams to become familiar with the New Homes Developments prior to handover and leading up to Practical Completion Managing a team of Maintenance Operatives and Customer Service experts Agree customer strategy concerning defects, procedures, priorities and timescales, meeting contractual obligations Assess defects raised and manage the process with sub-contractors and suppliers within contracted timescales gaining customer satisfaction and trust Monitor, track and report upon progress of outstanding defects Manage customer expectations with non-defect related issues Track rectification works are completed with correct quality of workmanship and timescale Maintain regular communication with customers and ensure they are fully updated with the works being undertaken Ensure compliance with company Health and Safety procedures Prepare and issue formal notification letters to sub-contractors, recording any failure to carry out and complete contractual obligations Identify improvements and efficiencies to minimise repetitive defective work issues Ensure contractual obligations are achieved by managing programmes to achieve the timely issue of maintenance certificates Provide monthly progress reports to the Contracts Managers Ensure full retention recovery is received, and any costs during the period are allocated to the Supply Chain or Partner responsible for the defect Track costs incurred vs monies recovered Manage, record and allocate any latent defects for the full contractual period (6 or 12 years) Provide feedback reports to D&B, Commercial and Operational teams on common defects, poor performance detail and poor supply chain performance Contribute to the Business Unit’s targets and objectives as defined and agreed

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Administration

Senior Executive Assistant to the CEO

Competitive & Benefits

Solihull

Permanent

We have a new vacancy for a Senior Executive Assistant. This post will primarily support our CEO as a strategic Executive Assistant. It will also support other directors with diary management and coordination. We also have 3 Group Business Administrators supporting our Group Directors, the post will also have involvement with this team. Aim of the role You will act as a trusted partner to the CEO, ensuring smooth day-to-day operations and facilitating strategic focus.   Responsibilities and Duties:  Project & Operational Support Manage and monitor the progress of projects, ensuring deadlines are met and addressing issues that arise Assist in tracking progress on strategic initiatives Conduct research and compile data to support decision-making Organize and maintain files, records, and documentation for compliance and reporting Prepare agendas, presentations, and reports for board meetings and senior leadership sessions Business Partnering Represent the Executive/s at meetings Advocacy and providing input into thought leadership Contribute to commercial understanding of budgets and forecast  Executive Support Manage the CEO’s calendar, schedule meetings, and coordinate travel arrangements Support CEO access and prioritisation of access and attention Handle confidential information with discretion and professionalism Be available outside of standard office hours where required  Communication & Liaison Serve as the primary point of contact between the CEO and internal/external stakeholders Draft and review correspondence, ensuring accuracy and tone align with company standards Coordinate communication across departments to ensure timely delivery of information Event & Meeting Coordination Plan and noterise executive-level meetings, site visits, and industry events. Ensure all logistics are managed effectively, including venue, catering, and materials. Participate in events outside of standard office hours

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