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Customer First

At untypical, our mission to become the UK’s most customer-centric housebuilder guides everything we do.  

From the locations we choose to the way we design and build our homes – and through every stage of sales and aftercare – we are constantly refining the customer experience.  We listen closely to our homeowners and use their feedback to ensure every customer feels supported, informed and valued throughout their journey with us.

Our commitment to exceptional service has resulted in our industry-leading customer satisfaction scores and referral rates, proving that putting customers at the heart of homebuilding creates not just houses, but truly satisfying homes and communities.

We believe that homeownership should be a right, not a privilege, which is why we offer a range of flexible buying schemes to assist people in purchasing a new home. These schemes aim to help individuals take that crucial first step onto the property ladder and also facilitate their move to a new property.