We have a vacancy for a Customer Services Coordinator
Tilia Homes has an opportunity for a Customer Services Co-ordinator to join our Eastern Regional team, based from our Bedford Office.
The aim of the role is to provide a professional, positive and enthusiastic service to our customers
Duties will include:
Plan, prioritise and organise workload daily
Providing an excellent Customer Journey process –
Including courtesy calls, site progress and customer satisfaction
Being responsible for ensuring defects are attended to in a reasonable timescale
Promote a culture of cost control and recovery on site through specification of works and adherence to contract charge procedures
Specify remedial works, allocate appropriate subcontractors and supervise this up to completion
Prepare and submit progress reports to the Customer Care Manager
Support in new ideas/ procedure to improve the quality of after care service in line with the Tilia Homes Customer Journey.
Track SLA’s and report to Senior Coordinator & Customer Care Manager.
Help continuous improvement in customer satisfaction ratings
