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Customer Service

Operations Manager - Fixed term contract

Competitive plus benefits

Bedford

Fixed Term Contract

We have an opportunity for an Operations Manager to support our Customer Service team and contractors in providing solutions and ensuring delivery of remedial work to our customers to timescale and standard. This post will be based from our Bedford office in the Eastern region. This is a fixed term contract of 12 months.   This post will be on our sites, managing trades/contractors and ensuring remedial work is carried out to time and speification. Aim of the post To support the business in maintaining high levels of customer satisfaction throughout the customer journey. To proactively manage projects and dissatisfied customers through to resolution and enhance the company reputation whilst being conscious of costs. Provide industry knowledge and support to the customer services team to achieve the right resolution for our customers and ensure solutions are delivered. Main Duties Ensure compliance with company Health and Safety procedures Proactivly engage and work with the NHBC to resolve resolution and insurance claims through to completion Meet with customers face to face and manage customer snagging and defects through to completion in line with the New Homes Quality Code Provide feedback reports to Head of Customer Services on common defects, poor performance detail and poor supply chain performance Contribute to the departments targets and objectives as defined and agreed Prepare and issue detailed inspection reports with photos in a timely manner Supporting with improvement plan for the 5 star customer satisfaction status inline with the new combined HBF rating Liaison with other departments, such as construction, sales, technical and commercial to achieve the right resolution for our customers Involvement in the handover of common spaces to management companies Support with Housing Association relationships, by attending 12-month inspections and monitoring completion of issues within agreed timescales This job description is not a definitive list of duties.  It provides an outline of Key Performance Indicators required for this position. The job holder may be asked to undertake other duties to meet business requirements

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Construction

Labourer - Volume Housebuilding, Halstead CO9 1GE

Competitive plus benefits

Suffolk

Permanent

We have an opportunity for a Labourer to join our team on our Bournewood Park, Halstead housing development on a permanent contract.  Our labourers are key to maintaining safe and tidy building sites as well as supporting the care of materials and waste.  Duties include: Ensure compound and welfare facilities are maintained Ensure all plots under construction are kept tidy by all trades Walk round plots under construction on a daily basis to ensure there are no surplus materials discarded Ensure all waste across the site is segregated and recycled following company guidelines Inspect all on-site signage including all large sale signs, plot signs, safety signs etc., and ensure that signs are always clean and in good repair Carry out all works on site as instructed by the Site Manager, and in line with company standards and procedures Take personal responsibility for Health and Safety on site and report any instances of breaches to the site manager Ensure that all protection of fixed material is carried out by the sub-contractor who fits it, in line with company procedures Ensure that protection of fixed material is maintained to the last possible moment and notify the Site Manager of anyone permanently removing or abusing the protective materials Check show home gardens and public open spaces on a weekly basis and remove any items of rubbish which may have blown onto these areas

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Land & Planning

Land and Planning Director - Central region

Competitive, Bonus, Car allowance, Enh Pension

Solihull

Permanent

The Land Director post is responsible for the regional pipeline delivery to enable the business to hit its overall business growth targets. It is responsible for Land Acquisition, Planning and Partnerships for volume residential housebuilding and provides leadership to develop a high performing culture, living the values and developing a talented regional team. Duties include: To develop and own a regional land strategy, implement, keep up to date and manage the risk to the Region’s land acquisition programme, ensuring that the budget and land replacement requirements of the Company are met Source & acquire new site opportunities (including contract negotiation and obtaining planning permissions) in line with the budget Build strong relationships and promote untypical to the market, specifically Agents, Promoters, Landowners, and Master Developers Clear and concise reporting rhythm as part of the Regional Board Work closely with Commercial, Sales and Construction teams, along with a dedicated Estimator Clear leadership and responsibility for the regional Development Team – growing a portfolio to maturity Obtain IC approvals, Exchange approvals, and Operational approvals from the Board Take responsibility for site funding requirements working closely with Group legal and financial functions Provide and monitor land market activity on a continuing basis, both proactive and reactive in the market to maximise opportunities Deliver on FY budgets (TBO and named sites) in line with Quarterly milestones and FYE Create a deal team ethos delivering pipeline on a project by project basis Secure implementable planning permission on time and on budget Lead negotiations on legal documents including but not limited to acquisition, packages, s106 Ensure value improvement through smart land acquisition, outstanding management of the planning process, and cost efficiency As part of the regional Board, have a clear understanding of other departments’ roles and responsibilities. Input into the development of the local business strategy to ensure future development and growth Management of the land and development budget with close liaison with the Financial Director

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